fun2home Privacy Policy — How We Protect Your Personal Data

fun2home is an online gaming platform owned and operated by fun2home Entertainment Ltd. (referred to throughout this document as "fun2home," "we," "our," or "us"). We provide cricket betting, card games, crash games, virtual sports, and other gaming services to registered players primarily based in Pakistan.

fun2home is the data controller responsible for the personal data of players who register on and use the platform at fun2home.bet. This means we determine the purposes and means of processing your personal data, and we are accountable for ensuring that processing is carried out lawfully, fairly, and transparently.

If you have any questions about how fun2home handles your personal data, or if you wish to exercise any of your data rights, you can reach us at any time through the contact channels listed in Section 14 of this policy.

fun2home collects personal data in several categories. We are committed to the principle of data minimisation — we only collect what is genuinely necessary for the purposes described in this policy. Below is a full breakdown of the categories of data we may hold about you.

fun2home does not collect sensitive personal data such as biometric data, health information, or political affiliations. The CNIC number collected during KYC is stored in encrypted form and used exclusively for identity verification purposes.

fun2home collects personal data through the following channels:

• Direct Submission: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access or interact with the fun2home platform, including through cookies, session tracking, and device fingerprinting technologies.
• Payment Providers: Transaction confirmation data received from Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking partners, and card payment processors when you make a deposit or withdrawal.
• Identity Verification Services: Data returned by third-party KYC verification services when we conduct identity checks on your submitted documents.
• Fraud Prevention Services: Risk scores and flagging data received from anti-fraud and anti-money laundering service providers used to protect the platform and its players.

fun2home uses your personal data only for purposes that are directly connected to operating the platform and serving you as a player. The specific purposes are set out below.

• Account Operation: Creating and maintaining your fun2home account, processing logins, managing account settings, and administering your game history and balance.
• Payment Processing: Executing deposit and withdrawal transactions through your chosen PKR payment method, reconciling financial records, and maintaining transaction histories for your account statements.
• Identity & Age Verification: Conducting the KYC process required before your first withdrawal to confirm your identity, age (18+), and ownership of your registered payment method.
• Regulatory Compliance: Meeting our obligations under anti-money laundering (AML) regulations, counter-terrorism financing (CTF) requirements, and other applicable financial and gaming regulations.
• Responsible Gaming: Monitoring your gaming activity for patterns that may indicate problem gambling behaviour, enabling us to intervene, offer support tools, or reach out proactively if needed.
• Fraud Prevention: Using technical and behavioural data to detect suspicious activity, protect your account from unauthorised access, and prevent platform abuse including bonus exploitation and collusion.
• Customer Support: Responding to your queries, resolving disputes, and maintaining records of communications for quality and compliance purposes.
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive these. You can opt out at any time.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve game performance, user experience, and platform reliability for all fun2home players.

Every instance of personal data processing at fun2home is conducted on one of the following legal bases:

• Contractual Necessity: Processing that is necessary to perform our contract with you — primarily operating your account, processing transactions, and delivering the gaming services you have requested.
• Legal Obligation: Processing required to comply with regulatory requirements such as AML checks, KYC verification, tax record-keeping, and law enforcement requests made through proper legal channels.
• Legitimate Interest: Processing for purposes such as fraud prevention, security monitoring, and platform improvement, where our legitimate business interest in doing so does not override your privacy rights.
• Consent: Processing for marketing communications and certain analytics activities, where we rely on your explicit opt-in consent. You may withdraw this consent at any time without affecting other aspects of your account.

fun2home does not engage in automated decision-making that produces legal or similarly significant effects on individual players without human oversight and a documented review process.

fun2home does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Period. We share your data only in the circumstances described below, and only to the extent strictly necessary.

• Payment Processors: Transaction data shared with Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking partners, and card processors solely to execute your payment instructions. These providers are contractually bound to process your data only for this purpose.
• KYC and AML Service Providers: Identity document data shared with certified verification service providers to conduct KYC checks and AML screening as required by our regulatory obligations.
• Game Software Providers: Aggregated and anonymised gameplay data may be shared with game developers to enable game functionality and resolve technical issues. No personally identifiable information is shared beyond what is necessary to identify a specific disputed game session.
• Fraud Prevention Services: Technical and behavioural data shared with anti-fraud partners operating under strict data processing agreements.
• Legal and Regulatory Authorities: Data disclosed to law enforcement, regulatory bodies, or courts when required by a valid legal process. fun2home will notify you of such a request where permitted by law.
• Business Transfers: In the event of a merger, acquisition, or sale of fun2home or its assets, player data would transfer to the acquiring entity under the same privacy protections described in this policy. Players would be notified of any such change.

fun2home stores all player personal data on secure servers using industry-standard security measures. We take data security seriously and maintain active controls to prevent unauthorised access, disclosure, alteration, or destruction of the personal data we hold.

• SSL/TLS Encryption: All data transmitted between your device and fun2home's servers is encrypted using TLS 1.2 or higher. The padlock icon in your browser confirms this connection is secure.
• At-Rest Encryption: Sensitive data fields — including CNIC references, payment account details, and password hashes — are stored in encrypted form. Our staff cannot read these values in plain text.
• Access Controls: Personal data is accessible only to fun2home staff who have a documented operational need to access it. Access is role-based, logged, and regularly audited.
• Security Monitoring: fun2home operates 24/7 intrusion detection monitoring on its platform infrastructure. Any suspected security incident triggers an immediate response protocol.
• Staff Training: All fun2home staff who handle personal data receive regular privacy and data security training.

fun2home retains your personal data for as long as is necessary for the purposes for which it was collected, and for as long as required by applicable legal and regulatory obligations. The retention periods below apply in most standard circumstances.

• Active Account Data: Retained for the lifetime of your fun2home account plus a minimum of five years following account closure, to comply with AML and financial record-keeping obligations.
• Transaction Records: Retained for a minimum of seven years from the date of each transaction, consistent with standard financial record-keeping requirements.
• KYC Documents: Identity verification documents are retained for a minimum of five years from account closure or from the date they were collected if the application was declined.
• Customer Support Records: Communications with our support team are retained for three years unless they are relevant to an open dispute, in which case they are retained until final resolution.
• Marketing Data: Contact data held solely for marketing purposes is retained until you withdraw consent. Upon opt-out, your contact details are removed from all marketing lists within 10 business days.

When data reaches the end of its retention period, fun2home securely deletes or anonymises it. Anonymised data — from which no individual can be identified — may be retained indefinitely for statistical and analytical purposes.

You have meaningful rights over the personal data fun2home holds about you. These rights are described below. To exercise any of them, contact us at support@fun2home.bet with "Data Rights Request" in the subject line. We will respond within 30 days in all standard cases.

fun2home uses cookies and similar tracking technologies on its platform. Cookies are small text files placed on your device by your browser when you visit a website. They help fun2home operate correctly, remember your preferences, and understand how players interact with the platform. Below are the categories of cookies used at fun2home.

Most browsers allow you to control cookies through their settings. Disabling strictly necessary cookies will prevent fun2home from working correctly. For other cookie types, your browser's cookie management tools will allow you to opt out.

fun2home is an adults-only platform. We do not knowingly collect, process, or store personal data relating to any individual under the age of 18. Our registration process includes age declaration requirements, and our KYC process verifies age for all accounts before withdrawal privileges are granted.

If fun2home discovers that a player account was registered by a person under 18, the account will be immediately closed and the data will be deleted or handled in accordance with applicable regulations. Any funds held in such an account will be returned through the payment method used for deposit where possible.

If you believe a person under 18 has registered an account at fun2home, please notify us immediately at support@fun2home.bet. We treat such reports with the highest priority.

The fun2home platform integrates third-party services to deliver certain functionality — including payment processing, game software, identity verification, and customer support tools. Each of these service providers operates under its own privacy policy and is contractually bound to fun2home through a data processing agreement that restricts how they may use your data.

fun2home is not responsible for the privacy practices of third-party service providers beyond the contractual protections it puts in place. For payment services specifically — Easypaisa, JazzCash, NayaPay, SadaPay, and banking partners — please review the privacy policies of those services independently, as your use of their apps and services is governed by their own terms.

fun2home reviews and updates this Privacy Policy periodically to reflect changes in how we operate, changes in regulatory requirements, and feedback from players. When we make material changes to this policy, we will notify registered players through a prominent notification on the platform and, where appropriate, a direct email to your registered address.

• The version number and last-updated date at the top of this document will always reflect the most current version in force.
• For non-material changes — such as clarifications, corrections of typographical errors, or rephrasing that does not change the substance of our commitments — fun2home may update the policy without advance notice.
• Your continued use of fun2home after the effective date of any change to this Privacy Policy constitutes your acceptance of the revised policy. If you disagree with any material changes, you may close your account before the effective date.
• Previous versions of this Privacy Policy are available on request from our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data fun2home holds about you, please use the following contact channels. We treat all privacy enquiries seriously and commit to responding within 30 days for data rights requests and within 5 business days for general privacy queries.